We ordered a TV with delivery from Fust. The technicians delivered the TV, mounted it on the wall, and completed everything without mentioning that wall mounting was considered an “extra service.” which he did after mounting the tv.
Later, we received an email from Fust stating:
“Ihren Arbeitsrapport von unserem Einsatz finden Sie als PDF im Anhang. Eine allfällige Rechnung erhalten Sie per Post.”
However, no invoice ever arrived, no reminder, no phone call — nothing. Months later, without any prior communication, the case was suddenly submitted to debt collection (Betreibungsamt) for a small unpaid amount that we were never even informed about.
This is completely unacceptable for a company of Fust’s size. If they had simply sent or re-sent the invoice by email or post, we would have paid immediately. Instead, they chose to escalate directly to debt collection — a stressful and unnecessary process over CHF 74.
Very unprofessional customer handling.